Non-emergency transport,
without the paper trail drama.
Dialysis runs. Post-discharge rides. Standing appointments. Wave was built for healthcare ops that can't rely on mainstream rideshare — and can't afford another week of reconciliation hell.
From intake to close-out — one platform.
Every stage is audit-logged. Every handoff has a timestamp. Every exception is a row in the admin dashboard, not an email.
- 01
Intake
Caseworker or coordinator submits the trip. Recurring appointments flagged.
~2 min - 02
Dispatch
Wheelchair-accessible driver preferred. Lift certification on file.
auto - 03
Pickup
Caregiver-aware arrival. Loading-assist rating surfaced to driver.
window - 04
Transport
Real-time status to rider, caregiver, and clinic coordinator.
live - 05
Return
Scheduled return trip or on-demand. Late-fee suppression if clinic runs behind.
held - 06
Close-out
Signed trip log — billable, auditable, HIPAA-scoped.
~1 min
Six things we got tired of watching fall through the cracks.
Dialysis & standing appointments
Recurring trips with consistent drivers, mileage tolerances, automatic late-fee suppression.
Wheelchair-accessible NEMT
WAV as a first-class preference. Lift certs, loading-assist ratings, class override per ride.
Discharge & late-night rides
Back-to-home discharge with wider radii and VIP-class invite flow when drivers are thin.
Caregiver-aware dispatch
Caregiver rides, calls the driver, or coordinates — no smartphone needed for the rider.
Home-visit clinician transport
Multi-stop routing via VRP for travelling nurses and home-visit workflows.
Documentation that holds up
Timestamps, mileage, pickup/drop accuracy, signed receipts suitable for billing review.
The evaluations your compliance team actually runs.
HIPAA under BAA
Business Associate Agreement available for healthcare tenants. PHI surfaces scoped and audit-logged.
Insurance & credentialing
Driver insurance, background check, and vehicle inspection dates tracked with expiry alerts.
Accessibility first
Not a filter you toggle on. WAV certification, lift ratings, oxygen-tank comfort are core attributes.
Running NEMT today?
Bring us last week's ride log. We'll model how Wave would have dispatched it — WAV fulfillment rate, on-time %, and what it would've cost.