Getting things ready…
Book, track, cancel, or ask anything — chat, SMS, or voice. Humans on the phone line when you need them. Here's everything, searchable.
Chat with our AI on the website, text our SMS line, or call the voice assistant. Tell us your pickup, destination, and when — we confirm within seconds.
Yes — up to 30 days out. Mention the time and date when booking, or edit an existing ride in My Rides. You can cancel or reschedule anytime.
Provide both your outbound pickup time and return pickup time when booking. Round trips are priced lower than booking two one-way trips separately.
Contact us immediately via chat, SMS, or phone. We'll get you a replacement ride as quickly as possible and investigate the original assignment.
Visa, Mastercard, American Express, and Discover. Payment information is stored and processed through Stripe with tokenization — we never see your raw card number.
Go to Profile → Payment. From there you can add a card, set a default, or remove one. Changes take effect immediately.
A pre-authorization places a temporary hold when your ride is booked. The final charge happens after the trip completes. Cancellation fees (if any) apply to the held amount.
Cancellations more than 24 hours before pickup are free. Within 24 hours, a 25–50% fee may apply depending on timing. No-shows are charged the full fare.
Yes. Open the ride in My Rides and tap Edit, or reply to your SMS confirmation with the new time. As long as you're more than 30 minutes out, there's no fee.
Yes. Wheelchair-accessible vehicles with ramps or lifts are available. Mention your needs when booking and we'll route an equipped vehicle and trained driver.
Always. All service animals are welcome in every Wave vehicle. No notification required — just let your driver know when you arrive at pickup.
Yes — door-to-door assistance is available on request. Let us know when booking and we'll match you with a driver trained in mobility and senior care.
Visit /delete-account and submit the form. We'll email a confirmation and remove your data within 30 days per our privacy policy.
Profile → Saved Addresses. Add Home, Work, or custom locations. Wave suggests these during booking so you don't have to type every time.
Mention your accessibility needs when booking. We route a vehicle and driver that fit.
Ramps or lifts available. Request at booking or save to your profile.
Car seats and booster seats on request with matched drivers.
Always allowed. No advance notice required — just let your driver know.
Trained drivers provide help from your door to the vehicle.
Chat, SMS, voice — whichever works for you that day.
Recurring riders can request the same trusted driver.
Accessibility questions — accessibility@waveride.co.
Instant responses for booking and general inquiries.
For urgent issues outside hours, use chat or SMS. Emergencies → local emergency services.