Introduction

Wave Mobile Technologies ("Wave," "we," "us," or "our") is committed to safeguarding the privacy of our service users. This policy applies to our website, mobile applications (iOS and Android), and all related services (collectively, the "Services"). This policy sets out how we will treat your personal information. We understand the importance of privacy and want to be transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

• The types of personal information we collect and why we collect it.
• How we use and protect your personal information.
• Your rights regarding your personal information and how you can exercise them.

Data Collection and Use

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, complete a form, or communicate with us. The types of information we may collect include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Information We Collect Automatically When You Use Our Services

When you access or use our services, we automatically collect information about you, including:

• Log Information: We log information about your use of our services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our services.
• Device Information: We collect information about the computer or mobile device you use to access our services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: With your consent, we collect precise and approximate location data from your mobile device. For riders, we use location to suggest pickup points and show nearby vehicles. For drivers, we collect location data in the foreground and background while you are actively providing transportation services, to enable ride tracking, dispatch, and navigation. You can control location permissions through your device settings.
• Push Notification Tokens: If you enable push notifications, we collect device tokens to send you ride status updates, driver assignments, and other service-related alerts via Firebase Cloud Messaging.
• Camera and Photo Library: If you grant permission, we access your camera or photo library solely for uploading profile photos and driver documents. We do not access these without your explicit consent.
• Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our services. For example, if you create or log into your Wave account through a third-party platform (like Facebook), we will have access to certain information from that service, such as your name and account information, in accordance with the authorization procedures determined by such third-party platform.

Use of Personal Information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services, including to process transactions, develop new products and services, and manage the performance of our services;
• Personalize the services and provide advertisements, content, or features that match user profiles or interests;
• Process and deliver contest entries and rewards;
• Respond to your comments, questions, and requests, and provide customer service;
• Communicate with you about services, offers, promotions, rewards, and events offered by Wave and others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with our services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Wave and others;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and
• Carry out any other purpose described to you at the time the information was collected.

AI-Powered Services

Our platform uses artificial intelligence, powered by OpenAI, to provide booking assistance via chat, SMS, and voice. When you interact with our AI systems:

• Conversations are processed by OpenAI's language models to understand your booking requests and provide assistance
• Voice recordings are transcribed to text for processing
• Conversation data may be stored to improve service quality and personalize your experience
• We do not share individual conversations with third parties for their marketing purposes
• OpenAI processes your conversation data in accordance with their data usage policies and does not use your data to train their general models

You can request deletion of your conversation history by contacting our support team or deleting your account through the app.

Public Driver Profiles

Active drivers on the Wave platform may claim a unique username to create a publicly accessible driver profile page at waveride.ai/[username]. By claiming a username, you acknowledge and agree that the following information will be displayed publicly on the internet and accessible to anyone, including non-registered users and search engines:

• Name: Your full name as provided in your driver profile.
• Profile Photo: Your uploaded profile image, if any.
• Location: Your city and state (not your street address or precise location).
• Performance Metrics: Your ride completion count and average star rating.
• Certification Status: Whether you hold an active certification tier and the tier name.
• Rider Reviews: Up to 10 recent reviews left by riders, including the rider's first name, star rating, and comment text.

Opt-In Nature: Public profiles are created only when a driver actively claims a username. If you do not claim a username, no public profile page will exist for you. You may request removal of your username and public profile at any time by contacting support@waveride.co or updating your profile through the driver portal.

Rider Review Visibility: When riders leave reviews for drivers, those reviews may appear on the driver's public profile page. The rider's first name (not last name, email, or other identifying information) will be displayed alongside their review. By submitting a review, riders acknowledge that their first name and review content may be publicly visible.

Caching and Search Engines: Public profile pages may be cached by our servers and indexed by search engines. After removal of a username, cached or indexed copies may persist temporarily on third-party services outside our control.

Driver Verification, Background Checks, and Training

Background Checks

As part of the driver onboarding process, we may conduct background checks through third-party providers (currently QuickApp). When you apply to drive with Wave, the following information may be shared with background check providers: your full name, email address, phone number, and date of birth. Background check results (pass, fail, or manual review) are stored in your applicant and driver records. You have the right to dispute inaccurate background check results by contacting support@waveride.co. Background check data is retained for the duration of your relationship with Wave and for a period of five (5) years thereafter to comply with regulatory requirements.

Drug Test Opt-In

During driver sign-up, you may be presented with the option to opt in to drug testing as part of a driver verification program. Drug test opt-in status is considered sensitive health-related information. We collect only whether you have opted in or out; we do not collect or store drug test results directly. If you opt in, a third-party testing provider may contact you separately. Your opt-in status may be used to award driver verification badges and is visible to Wave administrators. You may withdraw your opt-in at any time by contacting support@waveride.co.

Driver Training Programs

Wave may require or offer training programs for drivers. When you participate in training, we collect: quiz answers and scores, module completion timestamps, content viewing duration, overall program scores, and digital sign-off records. Digital sign-offs capture your typed name, IP address, browser user agent, and the date and time of acknowledgment for compliance record-keeping purposes. Training completion data may be linked to driver verification badges and is retained for the duration of your relationship with Wave.

Driver Documents

Drivers and applicants may be required to upload documents including driver's licenses, vehicle insurance certificates, and vehicle registration documents. These documents may contain sensitive personal information including license numbers, policy numbers, and expiration dates. Uploaded documents are stored securely in cloud storage with access restricted to authorized Wave personnel. Documents are retained for the duration of your active driver relationship and for a period of three (3) years after account deactivation or termination to comply with regulatory and insurance requirements.

Catering Services (Wave Bites)

Wave offers catering and food ordering services through its Wave Bites platform. When you use catering services, we collect additional information including:

• Order Details: Menu items, quantities, special instructions, setup type, and headcount.
• Dietary Information: Dietary preferences and restrictions you provide (such as vegetarian, vegan, gluten-free, dairy-free, nut-free, halal, kosher, shellfish-free, or soy-free). This information is classified as health-related data and is used solely for order fulfillment. We do not share dietary information with third parties for marketing purposes.
• Event Details: Venue name, delivery address, access instructions, and event timing.
• Payment Information: Deposits, balances, delivery fees, and service charges processed through Stripe.

Catering order data is retained for the duration of your account plus two (2) years for accounting and dispute resolution purposes.

Fleet Vehicle Management

If you are assigned a Wave fleet vehicle, we collect additional data related to vehicle usage including: check-out and check-in times and locations, odometer readings, fuel and fluid levels, vehicle condition photos, damage reports, and your confirmation signature. This data is used for fleet operations, vehicle maintenance scheduling, and accountability purposes. Fleet usage data is retained for the duration of the vehicle's service life plus three (3) years.

SMS and Communications

By creating an account and consenting to receive messages, you agree to receive SMS text messages from Wave at the phone number you provide. Messages may include ride confirmations, driver assignments, booking updates, pre-trip notifications, recruitment communications, and account alerts. Message and data rates may apply. Message frequency varies based on your use of the Services.

Opt-Out: You may opt out of non-essential SMS communications at any time by replying STOP to any message or by updating your notification preferences in your account settings. Opting out of operational messages (such as ride confirmations and safety alerts) may affect your ability to use the Services. We retain SMS message logs for up to one (1) year for operational and compliance purposes.

SMS and call communications may be handled by Twilio and/or RingCentral. Both providers process message content and metadata in accordance with their respective privacy policies.

Marketing and CRM

We may use your contact information, ride history, and account data to create audience segments for marketing communications, including email campaigns, SMS campaigns, and push notifications. You will not be added to marketing campaigns without your consent. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Replying STOP to any marketing SMS;
• Updating your notification preferences in your account settings; or
• Contacting support@waveride.co.

Opting out of marketing communications will not affect operational communications related to your rides, account, or safety.

Rider and Consumer Data

We collect the following additional information from riders and consumers:

• Saved Addresses: When you save addresses (such as Home or Work), we store the address label, full address, and precise geographic coordinates (latitude and longitude) for booking convenience.
• Date of Birth: If provided, your date of birth is used for age verification and account identification purposes.
• Emergency Contacts: If provided, emergency contact information (name, phone number, and relationship) is stored on your profile for safety purposes. We may contact your emergency contact in the event of a safety incident during a ride.
• Family Groups: Riders may be grouped into family units for coordinated booking purposes. Family group membership and associated rider relationships are visible to authorized Wave administrators.
• Subscription Information: If you subscribe to a Wave membership tier, we store your subscription status, tier, and payment history. Subscription data is processed through Stripe.

Data Retention Schedule

We retain different categories of data for different periods based on legal requirements, operational necessity, and the nature of the data:

• Account Data: Retained for the life of your account plus thirty (30) days after deletion request.
• Ride and Order History: Retained for the life of your account plus two (2) years for accounting and dispute resolution.
• Driver Documents (license, insurance, registration): Retained for the duration of your driver relationship plus three (3) years.
• Background Check Records: Retained for five (5) years from the date of the check.
• Training Records and Digital Sign-Offs: Retained for the duration of your driver relationship plus three (3) years.
• SMS and Communication Logs: Retained for one (1) year.
• AI Conversation Data: Retained for one (1) year unless you request earlier deletion.
• Catering Orders: Retained for the life of your account plus two (2) years.
• Fleet Vehicle Usage Logs: Retained for the vehicle's service life plus three (3) years.
• Location Data: Real-time location data is retained for thirty (30) days. Ride-associated location data (pickup/dropoff) is retained with ride history.
• Geocode Cache: Address-to-coordinate mappings are cached indefinitely to improve service performance. These caches contain addresses without personal identifiers.

Upon account deletion, we will delete or anonymize your personal data within thirty (30) days, except where retention is required by law or as specified above. You may request a copy of your data or specific deletion by contacting support@waveride.co.

Push Notifications

We send push notifications in two categories:

• Operational Notifications: Ride assignments, status updates, safety alerts, and account-related messages. These are essential to the Services and cannot be fully opted out of while maintaining an active account.
• Promotional Notifications: Offers, promotions, earnings opportunities, and feature announcements. You may opt out of promotional notifications through your notification preferences or device settings without affecting your use of the Services.

We collect device tokens to deliver push notifications. Tokens are associated with your device and account. If you uninstall the app or revoke notification permissions, your device token is deactivated. We retain deactivated tokens for up to ninety (90) days before deletion.

Sharing of Personal Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Wave or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
• Between and among Wave and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
• With your consent or at your direction.

We also may share aggregated or de-identified information, which cannot reasonably be used to identify you.

Third-Party Service Providers

We use the following third-party service providers to operate our Services. Each provider is contractually obligated to protect your data and use it only for the purposes we specify:

• Google Firebase — Authentication, database storage, cloud messaging (push notifications), file storage, and crash reporting.
• Stripe — Payment processing for ride charges, driver payouts, and subscription billing. For drivers, Stripe processes identity verification and bank account information through Stripe Connect Express accounts. Stripe collects and processes payment card information directly; we do not store your full card numbers.
• OpenAI — AI-powered booking assistance via chat, SMS, and voice. Conversation content is processed by OpenAI to fulfill your requests.
• Twilio — SMS messaging for ride confirmations, status updates, and booking communications.
• RingCentral — SMS messaging and call services for driver and applicant communications, including recruitment outreach and operational support.
• Google Maps Platform — Address autocomplete, geocoding, directions, and distance calculations for ride routing. When you save addresses or use our booking flow, address data may be sent to Google for geocoding and stored with associated coordinates.
• QuickApp — Third-party background check processing for driver applicants. Applicant name and contact information is shared with QuickApp to initiate and adjudicate background checks.
• GoHighLevel — Customer relationship management for applicant pipeline tracking and recruitment communications.
• Vercel — Web application hosting and serverless function execution.

Each of these providers maintains their own privacy policies governing how they handle your data. We confirm that each third-party provider with whom we share user data provides the same or equal protection of user data as stated in this privacy policy.

Protection of Personal Information

Wave takes reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Using encryption where appropriate;
• Using secure communication channels such as HTTPS for data transmission;
• Implementing access control measures to ensure only authorized personnel have access to your personal information;
• Conducting regular security assessments and penetration testing;
• Maintaining policies and procedures for handling security breaches.

Despite our efforts, we cannot guarantee the absolute security of your personal information. We encourage you to take steps to protect your personal information, including keeping your passwords confidential and using secure networks when transmitting data.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, for as long as your account is active (i.e., for the lifetime of your Wave account), or as needed to provide services to you. If you no longer want Wave to use your information to provide services to you, you can request that we close your account and delete your personal information. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

User Rights and Choices

Users have certain rights regarding their personal information collected by Wave. These rights include:

• Access to Your Information: You have the right to request a copy of your personal information we hold.
• Rectification: If you believe any information we hold about you is incorrect or incomplete, you have the right to request we correct or complete it.
• Deletion: You have the right to request that we delete your personal information. You can delete your account directly from within the mobile app (Settings > Delete Account) or by contacting support. Account deletion will remove your profile, ride history, payment methods, and associated data.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@waveride.co. We may require you to verify your identity before responding to such requests.

Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: To understand how you use our service
• Preference Cookies: To remember your settings and choices

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Children's Privacy

Our Services are not directed to individuals under 18 years of age. We require all users to be at least 18 years old to create an account. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us at support@waveride.co.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our corporate affiliates and service providers may be located in countries with different data protection laws than your country. We take all reasonable precautions to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, service offerings, or legal requirements. We will notify you of any changes by posting the new privacy policy on this page and updating the "Effective Date" at the top. In some cases, we may provide more prominent notice (such as a push notification or in-app message). We encourage you to review this privacy policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, the practices of this site, or your dealings with this website, please contact us at support@waveride.co, or by mail at:

We value your privacy and are committed to protecting your personal data. Understanding and exercising your rights regarding your personal information is important to us.

We regularly review our compliance with this privacy policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work closely with the relevant regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Effective Date

This privacy policy is effective as of March 24, 2026, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Driver Representations and Warranties

As a driver on the Wave platform, you make the following representations and warranties to us and agree to abide by them:

Licensing and Legal Compliance

You affirm that you have a valid driver's license and are authorized to operate a motor vehicle in the jurisdictions where you intend to provide transportation services. You warrant that you will comply with all local, state, and federal laws applicable to the operation of a motor vehicle and the provision of transportation services.

Vehicle Condition and Standards

You guarantee that any vehicle you use for providing services on the Wave platform is in good operating condition and complies with all applicable industry safety standards and regulations. You are responsible for ensuring that your vehicle meets the legal requirements for a vehicle of its kind in every jurisdiction in which you provide services.

Insurance

You declare that you have a valid policy of liability insurance that meets or exceeds the minimum legal requirements for the vehicle and type of transportation services you are providing. This insurance policy must cover any damages or injuries caused while you are providing services on the Wave platform.

Safe Operation and Conduct

You commit to operating your vehicle in a safe and lawful manner at all times while providing services on the Wave platform. This includes adhering to all traffic laws, not engaging in reckless driving behaviors, and ensuring the safety and comfort of your passengers.

Accurate and Truthful Information

You agree to provide accurate and truthful information to Wave and its users, including but not limited to your identity, qualifications, availability, and the condition of your vehicle. You will not misrepresent your services or engage in fraudulent activities.

Non-Discrimination Policy

You adhere to Wave's non-discrimination policy, agreeing to provide services to all users without discrimination based on race, color, religion, national origin, sex, marital status, physical or mental disability, sexual orientation, or age. This includes making reasonable accommodations for passengers with disabilities.

Reporting Obligations

In the event of any incidents, accidents, or safety concerns while using the Wave platform, you agree to report these issues to Wave and your insurance provider in a timely and comprehensive manner, in accordance with Wave's policies and applicable laws.

Tax Compliance

You are solely responsible for reporting and paying any taxes arising from earnings generated through the Wave platform. You agree to comply with all applicable tax laws and regulations.

Weapons Prohibition

You are strictly prohibited from possessing any weapons, including but not limited to firearms, knives (except standard pocket knives), tasers, pepper spray, or any other item designed or used for inflicting bodily harm or intimidation, while providing services on the Wave platform. This prohibition applies to all weapons regardless of whether you possess a valid concealed carry permit or other legal authorization. The presence of weapons during rides creates potential safety risks for passengers and violates Wave's commitment to providing a safe, comfortable environment for all users of our platform.

Violation of this weapons prohibition policy may result in immediate suspension or termination of your access to the Wave platform. Wave reserves the right to report weapons policy violations to appropriate law enforcement authorities when necessary to ensure the safety of our community.

Suspensions and Communication for Policy Violations

Wave is committed to maintaining a safe, respectful, and lawful environment for both drivers and riders. To uphold these standards, we have established clear policies and expectations for driver conduct. Non-compliance with these policies may result in disciplinary action, up to and including suspension or termination of access to the Wave platform.

Grounds for Suspension

Violations that may lead to suspension include, but are not limited to:

• Failure to maintain valid licensing or insurance;
• Providing false or misleading information to Wave or its users;
• Engaging in discriminatory behavior or harassment;
• Violating local, state, or federal laws while using the Wave platform;
• Unsafe driving practices or failure to comply with traffic regulations;
• Failure to report incidents, accidents, or safety concerns in a timely manner.

Communication of Suspension

In the event of a suspension for policy violations, Wave will communicate the decision to the affected driver in the following manner:

• Notification: Drivers will receive an initial notification of suspension via email or in-app message. This notification will include details of the policy violation, the duration of the suspension, and any required actions to lift the suspension.
• Explanation: We believe in transparency and will provide a clear explanation of the reasons for the suspension, including specific examples of the violation(s) when possible.
• Appeal Process: Drivers will have the opportunity to appeal the suspension. The initial notification will include information on how to initiate an appeal, along with any relevant deadlines.
• Support: Wave offers support to suspended drivers seeking clarification or assistance. Contact information for driver support will be included in the suspension notification.

Reinstatement

Following a suspension, drivers may be eligible for reinstatement, provided they have taken corrective action to address the violations. Reinstatement is contingent upon a review of the driver's account and actions, and is at the discretion of Wave.

• Drivers seeking reinstatement are encouraged to contact Wave support for guidance on the process and requirements.
• Reinstatement may require the completion of additional training, submission of updated documentation, or other measures to ensure compliance with Wave policies.

Wave is dedicated to working with our driver community to promote a positive and safe experience. By adhering to these policies, drivers contribute to the integrity and trustworthiness of the Wave platform.

By agreeing to these terms, you understand that failure to comply with any of these representations and warranties may result in the termination of your access to the Wave platform and other legal or remedial actions.

Additional Disclosures

IN ADDITION TO THE TERMS SPECIFIED ABOVE, YOU ALSO AGREE THAT WHILE OPERATING ON THE DIGITAL NETWORK OR SOFTWARE APPLICATION OF THE COMMERCIAL TRANSPORTATION SERVICES PROVIDER, YOUR PRIVATE PASSENGER AUTOMOBILE INSURANCE POLICY MIGHT NOT AFFORD LIABILITY, UNDERINSURED MOTORIST, PERSONAL INJURY PROTECTION, COMPREHENSIVE, OR COLLISION COVERAGE, DEPENDING ON THE TERMS OF THE POLICY. IF THE VEHICLE THAT YOU PLAN TO USE TO PROVIDE COMMERCIAL TRANSPORTATION SERVICES FOR Wave Mobile Technologies HAS A LIEN AGAINST IT, YOU MUST NOTIFY THE LIENHOLDER THAT YOU WILL BE USING THE VEHICLE FOR COMMERCIAL TRANSPORTATION SERVICES WHICH MAY VIOLATE THE TERMS OF YOUR CONTRACT WITH THE LIENHOLDER.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt-out of the sale of personal information.

We do not sell your personal information. To exercise your CCPA rights, contact us at support@waveride.co.